Greetings from Lunarbets! We've prepared the most commonly asked questions about our services and other related areas. If you have any concerns that we have not covered here, we are glad to give you assistance via our 24/7 Live Chat support service.
Lunarbets uses a type of cryptocurrency called Bitcoin.
Bitcoin is a cryptocurrency and a payment system with completely digital money. It is the first decentralized peer-to-peer payment network that is powered by its users without an intermediary.
You need to set up a Bitcoin wallet first as you need a place to store your Bitcoins. Once you have a Bitcoin wallet, you can purchase Bitcoins at Bitcoin Exchange. For the list of Bitcoin Exchanges, please click here: https://en.bitcoin.it/wiki/Category:Exchanges.
Bitcoins are kept in a digital wallet that you can keep on your computer, or in a website that will manage and secure your wallet for you. You can have as many wallets and Bitcoin addresses as you like.
A Bitcoin Wallet is the Bitcoin equivalent of a bank account. It allows you to receive Bitcoins, store them, and send them to others.
A Bitcoin address is a single-use token, a unique identifier which allows you to receive Bitcoins. Any user of Bitcoin can generate addresses at no cost.
There is no minimum or maximum deposit amount.
Lunarbets requires 3 network confirmations and it may take an hour or more before the Bitcoin network confirm your transaction.
To ensure the security of the users. Lunarbets uses multi-signature wallets. For more information, please visit https://en.bitcoin.it/wiki/Multisignature.
Lunarbets uses a fixed odds betting system. In a fixed odds system, the odds and your potential winnings are already predetermined by the time the bet is placed.
Regardless of how much the odds fluctuate or change after the bet is placed, the potential returns will not change.
A player bets 1BTC on a team at odds of 2.0. Before the game starts, the odds on the same team drop to 1.70, the player still stands to win 2BTC (i.e. 1BTC x 2.00) if the player bet wins.
The numbers below the moneyline, over/under, and handicap bets are called odds. But since you are betting against other players rather than the house, it's easier to see those numbers as multipliers. For example, if a team has 1.44 odds, that means if you bet 1 Bitcoin and the team wins, you earn 0.44.
The lowest possible minimum bet is 0.003 BTC. However, the minimum bet is subject to change without prior notice.
Lunarbets provides a transaction history. Each bet has a corresponding bet slip and event ID where you can track your transaction history.
The moneyline is a kind of bet where the result is determined solely by the result of the game. The margin is not important and does not affect the result.
An over/under (O/U) bet is a wager in which a sportsbook will predict a number for a statistic in a given event (usually the combined score of the two teams), and players bet on a number in the game which will be either higher or lower than the predicted number.
Handicap bet is a kind of bet wherein if one team is superior over the other, the inferior team will be given compensation through scoring to equalize the chances of winning.
i.e. -0.5 goal, -1 goal, -1.5 goals etc.
If you bet on Team X with a handicap of -1 goal, they must win by more than one goal to cover their handicap and win you your bet.
For more information, please visit https://en.wikipedia.org/wiki/Handicapping.
If a game results in a draw, bets will be refunded unless a price on the draw is offered.
The bet will be refunded. Our system will also send an email to inform and notify you about the bet refund.
No. Once a bet has been placed, it cannot be changed, modified, or canceled.
Lunarbets aims to settle bets as quickly as possible. However, some events requires further validation and confirmation which may result to some payouts being delayed.
You will be notified via email. You may also click on "Bets" on the left side section of the page. You will then see all the events you've bet on and won.
Click on "Withdrawals" on the left-side section of the page. Key in your Bitcoin address and the amount of Bitcoins you wish to withdraw.
Withdrawals should be processed instantly. However, it may take a longer time to withdraw very large amounts as we need to process them manually for security reasons. If you have any concerns about your withdrawals, please don’t hesitate to contact our customer support staff with your transaction details.
The lowest withdrawable amount is 0.001 BTC.
You may withdraw up to 20 BTC in one transaction.
No. Lunarbets does not ask for withdrawal fee.
Please contact our Customer Support Team and use the template below:
After receiving your report about your locked account, our team will immediately review your account. If the report is valid, you’ll receive an e-mail from Lunarbets containing your Lunarbets 2FA Google Authenticator Key as soon as possible.
Please follow the guide below to enable Lunarbets 2FA in your Google Authenticator.
Install Google Authenticator on your smartphone.
Download Links:
Lunarbets is not liable for any hacked account. For a more secure betting experience, Lunarbets recommends enabling the 2FA (Two-Factor Authentication) using the Google Authenticator App.
To ensure the best gaming experience, please enable JavaScript in the web browser. We strongly suggest you to use the latest version of Google Chrome.
Note: For instructions on how to enable JavaScript, please check: http://activatejavascript.org/en/instructions/chrome#instructions.
Yes. Any form of exploit which causes a player to have an unfair advantage over other users is strictly prohibited. Players who will be caught doing such exploits will have their accounts banned for life.
Click on our live chat support icon on the lower right side of our page to contact our customer support team. Should you encounter any issue or concern at any time during your betting experience, please do not hesitate to contact us. We will answer your inquiries in as soon as possible.
